NexMind Labs SolutionsAutomated Ticket Management SystemBuilt for Indian IT Teams
Auto-route tickets to the right engineer, create tickets from email or API, and cut resolution time by 60% — without hiring more engineers.
Create tickets from anywhere
Email-to-Ticket
Forward any email — ticket created, categorized & routed automatically
REST API
Create, update & close tickets programmatically from any tool or app
Self-Service Portal
Users raise & track their own tickets without calling the helpdesk
Auto-Routing
Rule-based & AI routing assigns tickets to the right team in seconds
Stop Fire-Fighting. Start Leading.
Give your team the tools to work smarter, not harder
Automated Ticket Routing
AI assigns tickets to the right engineer instantly based on skills, workload, and team rules. No manual triage, no wrong queues — resolution 60% faster.
Eliminate Repetitive Work
Automate password resets, access requests, and common fixes. Your team tackles complex problems instead of grinding through Level 1 tickets.
Prove ROI to Leadership
Real-time dashboards show ticket velocity, SLA compliance, and team capacity. Finally have the data you need for your next budget conversation.
Reduce Team Burnout
Stop the endless ticket grind. Balanced workloads and automated escalations mean your engineers stay engaged—and stay on your team.
Built for Indian IT teams
IT teams across India are already simplifying their service desk
Join 25+ teams from manufacturing, retail, and IT — free to start, no credit card required
Designed by NexMind LabsEverything You Need to Run IT Like a Business
Not another ticket system. A complete platform to reduce costs, prove value, and protect your team from burnout.
Cut Mean Time to Resolution by 60%
When systems go down, every second costs money. Automated detection, intelligent routing, and coordinated workflows get your team to resolution faster—without the chaos.
Stop Fighting Fires. Start Leading.
Built for IT managers tired of drowning in chaos—intelligent automation that actually works
No More Ticket Chaos
Stop watching tickets fall through the cracks while some agents are buried and others idle. Intelligent routing ensures balanced workloads and 70% faster resolution.
No More Hidden Fees
Tired of getting nickeled-and-dimed while missing basic features? Enterprise capabilities at transparent, SMB-friendly prices that scale with you.
Visibility You've Been Missing
Stop guessing if your team is underwater or coasting. Real-time dashboards show exactly where bottlenecks are before someone complains.
Sleep Through the Night
Your service desk going down means your phone won't stop ringing. Our 99.9% uptime SLA and 24/7 monitoring mean you actually get your weekends back.
Audit-Ready, Always
Never scramble during security audits again. Complete audit trails, enterprise-grade encryption, and compliance frameworks prove exactly who accessed what, when.
Hosted on AWS infrastructureSimple, Transparent Pricing
Start free. Scale as you grow. No hidden fees.
Starter
Perfect for small teams getting started
Save ₹2,400/year
- Incident Management
- Knowledge Base
- Basic SLA Management
- Task Management
- Email Support
Professional
For growing teams that need more power
Save ₹6,000/year
- Everything in Starter, plus:
- Major Incident Management
- Problem Management
- Multi-tier SLA Management
- Change Management
- Asset Management
Enterprise
For large organizations with complex needs
Save ₹9,600/year
- Everything in Professional, plus:
- Contract Management Suite
- Dedicated Project Management
- Custom Branding & White-labeling
- Advanced Security & Compliance
- Dedicated Account Manager
Frequently Asked Questions
Everything you need to know about our platform and services
Ready to Transform Your IT Operations?
Transform your IT service delivery starting today. Begin your free trial - no credit card required.