NexMind Labs Solutions

Automated Ticket Management SystemBuilt for Indian IT Teams

Auto-route tickets to the right engineer, create tickets from email or API, and cut resolution time by 60% — without hiring more engineers.

Automated Ticket Routing

Email-to-Ticket

REST API Access

60% Faster Resolution

Live in 2 Minutes

Create tickets from anywhere

Email-to-Ticket

Forward any email — ticket created, categorized & routed automatically

Email → ticket, automatically

support@primeops.in — Inbox

Rohan Mehta09:41

VPN not connecting since morning — urgent

Priya Sharma09:28

Laptop slow after Windows update

Alerts — AWS09:15

CPU spike on prod-server-03

PrimeOps parses
& routes

New ticket created● Live

#TKT-2847

VPN not connecting since morning — urgent

P1 — CriticalNetworkVPN

Assigned to

Amit KumarAuto-routed

Email received & parsed0.1s

Categorised & priority set0.4s

Assigned to Amit — notified0.9s

click to replay

REST API

Create & manage tickets programmatically

POST/v1/ticketsyour-app

{

"title": "Wi-Fi drops in Block B",

"priority": "P2",

"category": "network",

"reporter": "priya@primeops.in"▌

}

201Created48 ms

{

"id": "TKT-2852",

"status": "open",

"assigned_to": "neha@primeops.in",

"routed_in_ms": 48

}

Auth verified & payload parsed0.1s

Ticket created & auto-routed0.3s

201 returned — agent notified0.5s

click to replay

Auto-Routing

Rule-based assignments to the right team

#TKT-2851Office Wi-Fi dropping every hourP2

PrimeOps Router

Network← matched

Hardwareskipped

Softwareskipped

Keywords & category matched0.2s

Rule: Wi-Fi → Network team0.5s

Assigned → Neha, notified0.8s

click to replay

Self-Service Portal

Users raise & track their own tickets without calling the helpdesk

Raise a ticket → tracked instantly

helpdesk.primeops.in/new

Issue title

Printer not responding in Room 3▌

Stop Fire-Fighting. Start Leading.

Give your team the tools to work smarter, not harder

Automated Ticket Routing

AI assigns tickets to the right engineer instantly based on skills, workload, and team rules. No manual triage, no wrong queues — resolution 60% faster.

Eliminate Repetitive Work

Automate password resets, access requests, and common fixes. Your team tackles complex problems instead of grinding through Level 1 tickets.

Prove ROI to Leadership

Real-time dashboards show ticket velocity, SLA compliance, and team capacity. Finally have the data you need for your next budget conversation.

Reduce Team Burnout

Stop the endless ticket grind. Balanced workloads and automated escalations mean your engineers stay engaged—and stay on your team.

Built for Indian IT teams

IT teams across India are already simplifying their service desk

Join 40+ businesses from manufacturing, retail, and IT — free to start, no credit card required

💻 Information Technology🏭 Manufacturing🛒 Retail

40+

Businesses onboarded

Industries

<10 min

Avg. setup time

₹999

Starting/agent/mo

✓ 14-day free trial✓ No credit card required✓ Hosted on AWS✓ Data stored in India

Everything You Need to Run IT Like a Business

Not another ticket system. A complete platform to reduce costs, prove value, and protect your team from burnout.

Average Impact60% faster MTTR

Cut Mean Time to Resolution by 60%

When systems go down, every second costs money. Automated detection, intelligent routing, and coordinated workflows get your team to resolution faster—without the chaos.

Smart escalation rules prevent tickets from falling through cracks

Built-in CSAT surveys show leadership you're improving

Integrated task management keeps everyone aligned during outages

Searchable knowledge base reduces repeat incidents

Stop Fighting Fires. Start Leading.

Built for IT managers tired of drowning in chaos—intelligent automation that actually works

No More Ticket Chaos

Stop watching tickets fall through the cracks while some agents are buried and others idle. Intelligent routing ensures balanced workloads and 70% faster resolution.

No More Hidden Fees

Tired of getting nickeled-and-dimed while missing basic features? Enterprise capabilities at transparent, SMB-friendly prices that scale with you.

Visibility You've Been Missing

Stop guessing if your team is underwater or coasting. Real-time dashboards show exactly where bottlenecks are before someone complains.

Sleep Through the Night

Your service desk going down means your phone won't stop ringing. Our 99.9% uptime SLA and 24/7 monitoring mean you actually get your weekends back.

Audit-Ready, Always

Never scramble during security audits again. Complete audit trails, enterprise-grade encryption, and compliance frameworks prove exactly who accessed what, when.

Hosted on AWS infrastructure

Simple, Transparent Pricing

Start free. Scale as you grow. No hidden fees.

MonthlyYearlySave 17%

Starter

Perfect for small teams getting started

₹999/agent/month

Save ₹2,400/year

Incident Management
Knowledge Base
Basic SLA Management
Task Management
Email Support

Professional

For growing teams that need more power

₹2,299/agent/month

Save ₹6,000/year

Everything in Starter, plus:
Major Incident Management
Problem Management
Multi-tier SLA Management
Change Management
Asset Management

Enterprise

For large organizations with complex needs

₹3,799/agent/month

Save ₹9,600/year

Everything in Professional, plus:
Contract Management Suite
Dedicated Project Management
Custom Branding & White-labeling
Advanced Security & Compliance
Dedicated Account Manager

Frequently Asked Questions

Everything you need to know about our platform and services

You can start using our platform immediately after signing up. The setup process takes less than 5 minutes, and our intuitive onboarding guide will help you get started with your first ticket. No technical expertise required.

We offer 24/7 support through multiple channels including live chat, email, and phone. Enterprise customers also get access to a dedicated account manager and priority support with guaranteed response times.

Yes! Our platform offers custom integrations, please reach out to us to learn more at info@nexmindlabs.com

Security is our top priority. We use enterprise-grade encryption, and follow industry best practices. Your data is stored in secure AWS data centers with regular backups and 99.9% uptime guarantee.

Your free trial gives you full access to all features for 30 days. After the trial, you can choose a plan that fits your needs. If you decide not to continue, your data will be safely stored for 30 days in case you change your mind.

Absolutely! You can upgrade, downgrade, or cancel your subscription at any time. There are no long-term contracts or cancellation fees. Changes take effect immediately or at your next billing cycle, depending on your preference.

Ready to Transform Your IT Operations?

Transform your IT service delivery starting today. Begin your free trial - no credit card required.

Enterprise Security

24/7 Support

No Credit Card